1. How to apply for return or exchange of goods?
Log in to the UncleStar Mall, enter "My Orders", click on the order details "Apply for After sales", and after receiving the goods, you can apply for a return or exchange. After successful submission, please be patient and our professional after-sales staff will handle your application. You can also contact our dedicated customer service or call +86-579-82951776 to apply for a return or exchange
2. What should I do if I send the wrong goods?
If you confirm that the product you received is not the one ordered in your order, you can directly click on "Apply for After sales" in my order. After successful submission, please be patient and our professional after-sales staff will handle your application. You can also contact our dedicated customer service or call +86-579-82951776 to apply for a return or exchange
3. What should I do if I find a shortage of goods after receiving them?
Purchasing multiple items in the same order may be divided into more than one package and may not be delivered at the same time. We suggest that you wait patiently for 1-2 days. If you have not received them, you can directly contact the after-sales customer service hotline of UncleStar at +86-579-82951776 for inquiries.